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  1. Jira Service Management Data Center
  2. JSDSERVER-12419

Microsoft Graph API integration for Incoming Mail handlers (JSM)


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      Atlassian Update – 23 February 2023

      Hi everyone,

      We’re excited to let you know that we’re working on this suggestion. This is on our public roadmap with a planned release in Q2 2023.

      This improvement will provide the ability to use Microsoft Outlook via the Microsoft Graph API for incoming emails in Jira Service Management.

      Please continue to follow this ticket for further updates.

      Kind regards,

      Charlie Marriott


      Problem Definition

      Some customers are reporting that IMAP and POP are being deprecated inside their network, so they would be without any options to configure Jira mail handlers.
      In addition to that, more and more security teams doesn't approve IMAP/POP3 usage, therefore this is a mandatory and critical feature for us Jira admin.

      Suggested Solution

      As a Jira Service Management admin I'd like to have the ability to integrate between Microsoft Graph API and JSM incoming Mail handlers.
      Some details: Microsoft Graph




            cmarriott Charlie Marriott
            dbaeza@atlassian.com Diego Baeza
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