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  1. Jira Data Center
  2. JRASERVER-71656

Microsoft Graph API integration for Incoming Mail handlers (Jira)

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    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Atlassian Update – 18 January 2023

      Hi everyone,

      We’re excited to let you know that we’re working on this suggestion. This is on our public roadmap with a planned release in Q2 2023.

      This improvement will provide the ability to use Microsoft Outlook via the Microsoft Graph API for incoming emails in Jira and Jira Service Management.

      Please continue to follow this ticket for further updates.

      Kind regards,

      Charlie Marriott

      Atlassian

      Problem Definition

      Some customers are reporting that IMAP and POP are being deprecated inside their network, so they would be without any options to configure Jira mail handlers.
      In addition to that, more and more security teams doesn't approve IMAP/POP3 usage, therefore this is a mandatory and critical feature for us Jira admin.

      Suggested Solution

      As a Jira admin I'd like to have the ability to integrate between Microsoft Graph API and Jira incoming Mail handlers.
      Some details: Microsoft Graph

      Workaround

      None

       

            [JRASERVER-71656] Microsoft Graph API integration for Incoming Mail handlers (Jira)

            Carl Price added a comment -

            Please upvote this if you want this to work with application permissions as well as delegated rights:

            JSDSERVER-13955 Allow Microsoft Graph API integration for Incoming Mail handlers (JSM) using the client credentials flow - Create and track feature requests for Atlassian products.

            Carl Price added a comment - Please upvote this if you want this to work with application permissions as well as delegated rights: JSDSERVER-13955 Allow Microsoft Graph API integration for Incoming Mail handlers (JSM) using the client credentials flow - Create and track feature requests for Atlassian products.

            Caterina Trainito added a comment -

            Will this be backported to the LTS version 9.4?

            Caterina Trainito added a comment - Will this be backported to the LTS version 9.4?

            Patrick Savelberg added a comment -

            And they removed outgoing email from the text . I will be recommending moving away from Atlassian, since they are not able to deliver emails properly in a professional way.

            Patrick Savelberg added a comment - And they removed outgoing email from the text . I will be recommending moving away from Atlassian, since they are not able to deliver emails properly in a professional way.

            Rhys Mataira added a comment - - edited

            It's been silently bumped to Q2 according to the public roadmap. Can we please have an approximate release date.

            Rhys Mataira added a comment - - edited It's been silently bumped to Q2 according to the public roadmap . Can we please have an approximate release date.

            Shawn Van Den Berg added a comment - - edited

            Is this still expected in Q1?

            @Charlie Marriot

             

            Shawn Van Den Berg added a comment - - edited Is this still expected in Q1? @Charlie Marriot  

            Hacene SAADOUNI added a comment -

            We are still awaiting a response from the ATLASSIAN team.

            It's not normal to wait so long and not have a precise answer on the subject.

            I ask again, do you have a delivery date for these new features.

            Hacene SAADOUNI added a comment - We are still awaiting a response from the ATLASSIAN team. It's not normal to wait so long and not have a precise answer on the subject. I ask again, do you have a delivery date for these new features.

            Dibyandu Roy added a comment -

            @cmarriott would it be possible to get an approx estimate on which build it will be released i.e. 9.4 LTS or upcoming LTS? This will help in planning our next upgrade.

            Dibyandu Roy added a comment - @cmarriott would it be possible to get an approx estimate on which build it will be released i.e. 9.4 LTS or upcoming LTS? This will help in planning our next upgrade.

            Charlie Marriott added a comment -
            Atlassian Update – 18 January 2023

            Hi everyone,

            We’re excited to let you know that we’re working on this suggestion. This is on our public roadmap with a planned release in Q1 2023.

            This improvement will provide the ability to use Microsoft Outlook via the Microsoft Graph API for incoming and outgoing emails in Jira and Jira Service Management.

            Please continue to follow this ticket for further updates.

            Kind regards,

            Charlie Marriott

            Atlassian

            Charlie Marriott added a comment - Atlassian Update – 18 January 2023 Hi everyone, We’re excited to let you know that we’re working on this suggestion. This is on our public roadmap with a planned release in Q1 2023. This improvement will provide the ability to use Microsoft Outlook via the Microsoft Graph API for incoming and outgoing emails in Jira and Jira Service Management. Please continue to follow this ticket for further updates. Kind regards, Charlie Marriott Atlassian

            Hacene SAADOUNI added a comment -

            Hello,

            Do you have any news on the subject?

            My request is urgent?

            Hacene SAADOUNI added a comment - Hello, Do you have any news on the subject? My request is urgent?

            Hacene SAADOUNI added a comment -

            Hello,

            Do you have any news on the subject?

            My request is urgent?

            Hacene SAADOUNI added a comment - Hello, Do you have any news on the subject? My request is urgent?

              cmarriott Charlie Marriott
              dbaeza@atlassian.com Diego Baeza (Inactive)
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                Created:
                Updated:
                Resolved: