• Type: Bug
• Resolution: Not a bug
• Priority: High
• Fix Version/s: None
• Affects Version/s: 5.8.0, 5.10.1
• Component/s: Email - Incoming
• Labels:

  None

1. Observed.png

   16/Aug/2023 3:18 PM

   100 kB

   Julien Rey

2. Step_2.png

   16/Aug/2023 3:18 PM

   72 kB

   Julien Rey

3. Step_1.png

   16/Aug/2023 3:18 PM

   247 kB

   Julien Rey

[JSDSERVER-14003] The JSM Mail Handler create duplicate tickets indefinitely from the same email when using MS Graph API

Julien Rey made changes - 17/Aug/2023 6:17 AM

Resolution		New: Not a bug [ 12 ]
Status	Original: Needs Triage [ 10030 ]	New: Closed [ 6 ]

Collapse comment: Julien Rey added a comment - 17/Aug/2023 6:17 AM

Julien Rey added a comment - 17/Aug/2023 6:17 AM

Closing this bug as invalid, since the issue is caused by incorrect API permissions and App Link scopes configuration coming from the documentation https://confluence.atlassian.com/jirakb/detailed-steps-to-configure-oauth-2-0-integration-with-microsoft-azure-1167706465.html.

I raised a separate bug to fix our documentation:
https://jira.atlassian.com/browse/JSDSERVER-14011

Expand comment: Julien Rey added a comment - 17/Aug/2023 6:17 AM

Julien Rey added a comment - 17/Aug/2023 6:17 AM Closing this bug as invalid, since the issue is caused by incorrect API permissions and App Link scopes configuration coming from the documentation https://confluence.atlassian.com/jirakb/detailed-steps-to-configure-oauth-2-0-integration-with-microsoft-azure-1167706465.html . I raised a separate bug to fix our documentation: https://jira.atlassian.com/browse/JSDSERVER-14011

SET Analytics Bot made changes - 17/Aug/2023 4:03 AM

Support reference count

New: 1

Vadym Kovalskiy (Inactive) made changes - 16/Aug/2023 3:30 PM

Assignee

New: Mykhailo Kratiuk [ c76190bb6a9f ]

Julien Rey made changes - 16/Aug/2023 3:23 PM

Affects Version/s

New: 5.10.1 [ 105791 ]

Julien Rey made changes - 16/Aug/2023 3:21 PM

Link

New: This issue relates to JSDSERVER-12419 [ JSDSERVER-12419 ]

Julien Rey made changes - 16/Aug/2023 3:18 PM

Description

Original: h3. Issue The JSM Mail Handler create duplicate tickets indefinitely from the same email when using MS Graph API as the protocol. h3. Replicable on any Jira Service Management (JSM) version that supports MS graph API (from 5.8.0). h3. Steps to replicate # Configure an outgoing link with Azure following the instructions from [this page|https://confluence.atlassian.com/jirakb/detailed-steps-to-configure-oauth-2-0-integration-with-microsoft-azure-1167706465.html], and using the scopes for the Microsoft Graph API protocol  !Step_1.png|thumbnail! # Configure a JSM Channel in a JSM project by following instructions from [this page|https://confluence.atlassian.com/jiracore/set-up-an-email-channel-with-the-microsoft-graph-api-protocol-1224771936.html]  !Step_2.png|thumbnail! #- Make sure to select the Outgoing Link as the authentication method, and MS Graph API as the protocol h3. Expected results Only 1 JSM ticket per email should be created in the project. h3. Observed results - JSM keeps creating indefinite tickets from the same email - The emails fetched by the JSM Mail Handler are not marked as READ

New: h3. Issue The JSM Mail Handler create duplicate tickets indefinitely from the same email when using MS Graph API as the protocol. h3. Environment Replicable on any Jira Service Management (JSM) version that supports MS graph API (from 5.8.0). h3. Steps to replicate # Configure an outgoing link with Azure following the instructions from [this page|https://confluence.atlassian.com/jirakb/detailed-steps-to-configure-oauth-2-0-integration-with-microsoft-azure-1167706465.html], and using the scopes for the Microsoft Graph API protocol  !Step_1.png|thumbnail! # Configure a JSM Channel in a JSM project by following instructions from [this page|https://confluence.atlassian.com/jiracore/set-up-an-email-channel-with-the-microsoft-graph-api-protocol-1224771936.html]  !Step_2.png|thumbnail! #- Make sure to select the Outgoing Link as the authentication method, and MS Graph API as the protocol h3. Expected results Only 1 JSM ticket per email should be created in the project. h3. Observed results - JSM keeps creating indefinite tickets from the same email  !Observed.png|thumbnail! - The emails fetched by the JSM Mail Handler are not marked as READ

Julien Rey made changes - 16/Aug/2023 3:18 PM

Description

Original: h3. Issue The JSM Mail Handler create duplicate tickets indefinitely from the same email when using MS Graph API as the protocol. h3. Replicable on any Jira Service Management (JSM) version that supports MS graph API (from 5.8.0). h3. Steps to replicate # Configure an outgoing link with Azure following the instructions from [this page|https://confluence.atlassian.com/jirakb/detailed-steps-to-configure-oauth-2-0-integration-with-microsoft-azure-1167706465.html], and using the scopes for the Microsoft Graph API protocol  !Step_1.png|thumbnail! # Configure a JSM Channel in a JSM project by following instructions from https://confluence.atlassian.com/jiracore/set-up-an-email-channel-with-the-microsoft-graph-api-protocol-1224771936.html #- Make sure to select the Outgoing Link as the authentication method, and MS Graph API as the protocol h3. Expected results Only 1 JSM ticket per email should be created in the project. h3. Observed results - JSM keeps creating indefinite tickets from the same email - The emails fetched by the JSM Mail Handler are not marked as READ

New: h3. Issue The JSM Mail Handler create duplicate tickets indefinitely from the same email when using MS Graph API as the protocol. h3. Replicable on any Jira Service Management (JSM) version that supports MS graph API (from 5.8.0). h3. Steps to replicate # Configure an outgoing link with Azure following the instructions from [this page|https://confluence.atlassian.com/jirakb/detailed-steps-to-configure-oauth-2-0-integration-with-microsoft-azure-1167706465.html], and using the scopes for the Microsoft Graph API protocol  !Step_1.png|thumbnail! # Configure a JSM Channel in a JSM project by following instructions from [this page|https://confluence.atlassian.com/jiracore/set-up-an-email-channel-with-the-microsoft-graph-api-protocol-1224771936.html]  !Step_2.png|thumbnail! #- Make sure to select the Outgoing Link as the authentication method, and MS Graph API as the protocol h3. Expected results Only 1 JSM ticket per email should be created in the project. h3. Observed results - JSM keeps creating indefinite tickets from the same email - The emails fetched by the JSM Mail Handler are not marked as READ

Julien Rey made changes - 16/Aug/2023 3:18 PM

Description

Original: h3. Issue The JSM Mail Handler create duplicate tickets indefinitely from the same email when using MS Graph API as the protocol. h3. Replicable on any Jira Service Management (JSM) version that supports MS graph API (from 5.8.0). h3. Steps to replicate # Configure an outgoing link with Azure following the instructions from https://confluence.atlassian.com/jirakb/detailed-steps-to-configure-oauth-2-0-integration-with-microsoft-azure-1167706465.html, and using the scopes for the Microsoft Graph API protocol # Configure a JSM Channel in a JSM project by following instructions from https://confluence.atlassian.com/jiracore/set-up-an-email-channel-with-the-microsoft-graph-api-protocol-1224771936.html #- Make sure to select the Outgoing Link as the authentication method, and MS Graph API as the protocol h3. Expected results Only 1 JSM ticket per email should be created in the project. h3. Observed results - JSM keeps creating indefinite tickets from the same email - The emails fetched by the JSM Mail Handler are not marked as READ

New: h3. Issue The JSM Mail Handler create duplicate tickets indefinitely from the same email when using MS Graph API as the protocol. h3. Replicable on any Jira Service Management (JSM) version that supports MS graph API (from 5.8.0). h3. Steps to replicate # Configure an outgoing link with Azure following the instructions from [this page|https://confluence.atlassian.com/jirakb/detailed-steps-to-configure-oauth-2-0-integration-with-microsoft-azure-1167706465.html], and using the scopes for the Microsoft Graph API protocol  !Step_1.png|thumbnail! # Configure a JSM Channel in a JSM project by following instructions from https://confluence.atlassian.com/jiracore/set-up-an-email-channel-with-the-microsoft-graph-api-protocol-1224771936.html #- Make sure to select the Outgoing Link as the authentication method, and MS Graph API as the protocol h3. Expected results Only 1 JSM ticket per email should be created in the project. h3. Observed results - JSM keeps creating indefinite tickets from the same email - The emails fetched by the JSM Mail Handler are not marked as READ

Julien Rey made changes - 16/Aug/2023 3:18 PM

Attachment		New: Step_2.png [ 442501 ]
Attachment		New: Step_1.png [ 442500 ]
Attachment		New: Observed.png [ 442499 ]

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