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  1. Jira Service Management Data Center
  2. JSDSERVER-1240

Service Desk collaborators should be able to log work

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      Hello,

      Considering the business definition you give of Collaborators, they are likely to be employee not dealing with issues but sometimes working on it.

      As stated in JSD-803, it is a common business practice to track (and bill eventually) the global time spent on a issue by all stakeholders. Restriction on Work Log does not make sense, I suggest it is removed.

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          Jeff White

            [JSDSERVER-1240] Service Desk collaborators should be able to log work

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              e25b4c61f998 Alexandre H
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