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  1. Jira Service Management Data Center
  2. JSDSERVER-2200

As a Service Desk Collaborator I would like to be able to log my worked hours on JSD requests

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In our use case the worklogs are used as input for our billing on projects, therefore we would like to make Service Desk Collaborators to be able to log their work on the requests which they help to resolve.

      E.g. a project team needs an IT engineer's help in resolving a bug in a project environment, he works on the fix for 1 hours. We would like to have this 1 hour to be logged on the project he worked on, however we do not want to include him as a project team member as he has no active role on the project and we do not want him to view the queues, reports, SLA metrics, or participate in the customer-facing as Agents do so.

            [JSDSERVER-2200] As a Service Desk Collaborator I would like to be able to log my worked hours on JSD requests

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011827 ] New: JAC Suggestion Workflow 3 [ 3649435 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665266 ] New: JAC Suggestion Workflow [ 3011827 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324664 ] New: Confluence Workflow - Public Facing v4 [ 2665266 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053820 ] New: JSD Suggestion Workflow - TEMP [ 2324664 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049048 ] New: JSD Suggestion Workflow [ 2053820 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280557 ] New: JSD Suggestion Workflow - TEMP [ 2049048 ]
            jonah (Inactive) made changes -
            Description Original: In our use case the worklogs are used as input for our billing on projects, therefore we would like to make Service Desk Collaborators to be able to log their work on the requests which they help to resolve.

            E.g. a project team needs an IT engineer's help in resolving a bug in a project environment, he works on the fix for 1 hours. We would like to have this 1 hour to be logged on the project he worked on, however we do not want to include him as a project team member as he has no active role on the project and we do not want him to view the queues, reports, SLA metrics, or participate in the customer-facing as Agents do so.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2200].
              {panel}

            In our use case the worklogs are used as input for our billing on projects, therefore we would like to make Service Desk Collaborators to be able to log their work on the requests which they help to resolve.

            E.g. a project team needs an IT engineer's help in resolving a bug in a project environment, he works on the fix for 1 hours. We would like to have this 1 hour to be logged on the project he worked on, however we do not want to include him as a project team member as he has no active role on the project and we do not want him to view the queues, reports, SLA metrics, or participate in the customer-facing as Agents do so.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2200 [ JSDCLOUD-2200 ]
            Marty (Inactive) made changes -
            Component/s New: Licensing [ 44395 ]
            Component/s Original: ABP [ 34791 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 933478 ] New: JSD Suggestion Workflow [ 1280557 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              a36db625e2ce Barbara Boros
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                Created:
                Updated:
                Resolved: