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  1. Jira Service Desk Server and Data Center
  2. JSDSERVER-1240

Service Desk collaborators should be able to log work

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    • UIS:
      31
    • Support reference count:
      30
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hello,

      Considering the business definition you give of Collaborators, they are likely to be employee not dealing with issues but sometimes working on it.

      As stated in JSD-803, it is a common business practice to track (and bill eventually) the global time spent on a issue by all stakeholders. Restriction on Work Log does not make sense, I suggest it is removed.

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              Assignee:
              Unassigned
              Reporter:
              ahenrat Alexandre H
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                Created:
                Updated: