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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-1240

Service Desk collaborators should be able to log work

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hello,

      Considering the business definition you give of Collaborators, they are likely to be employee not dealing with issues but sometimes working on it.

      As stated in JSD-803, it is a common business practice to track (and bill eventually) the global time spent on a issue by all stakeholders. Restriction on Work Log does not make sense, I suggest it is removed.

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              Unassigned Unassigned
              e25b4c61f998 Alexandre H
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