[JSDSERVER-1240] Service Desk collaborators should be able to log work - Create and track feature requests for Atlassian products.

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Type: Suggestion
Status: Gathering Interest (View Workflow)
Resolution: Unresolved
Fix Version/s: None
Component/s: Licensing & Permissions
Labels:
- affects-cloud
- affects-server
- pm
- te-85
- te-rv

UIS:
15
Support reference count:
30
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Hello,

Considering the business definition you give of Collaborators, they are likely to be employee not dealing with issues but sometimes working on it.

As stated in ~~JSD-803~~, it is a common business practice to track (and bill eventually) the global time spent on a issue by all stakeholders. Restriction on Work Log does not make sense, I suggest it is removed.

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10/Feb/2015 6:35 PM

Issue Links

incorporates

JSDSERVER-968 Ability to Assign Service Desk Tickets to Collaborators

Gathering Interest

is duplicated by

JSDSERVER-1584 Allow SD Collaborators to work on an issue

Closed

JSDSERVER-2200 As a Service Desk Collaborator I would like to be able to log my worked hours on JSD requests

Closed

is related to

JSDSERVER-803 Collaborators can't log work!!!

Closed

relates to

JSDCLOUD-1240 Service Desk collaborators should be able to log work

Gathering Interest

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(7 mentioned in)

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Assignee:: Unassigned

Reporter:: Alexandre H

Votes:: 246 Vote for this issue

Watchers:: 142 Start watching this issue

Dates

Created:: 05/Dec/2014 3:45 PM

Updated:: 13/Jun/2022 2:17 AM

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