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Details

Type: Suggestion
Resolution: Unresolved
Component/s: Permissions & Roles - Agents, Core & Software Users
Labels:

UIS:
27
Support reference count:
32
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Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Hello,

Considering the business definition you give of Collaborators, they are likely to be employee not dealing with issues but sometimes working on it.

As stated in ~~JSD-803~~, it is a common business practice to track (and bill eventually) the global time spent on a issue by all stakeholders. Restriction on Work Log does not make sense, I suggest it is removed.

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Issue Links

incorporates

JSDCLOUD-968 Ability to Assign Service Management Tickets to Collaborators

Gathering Interest

is duplicated by

JSDCLOUD-901 Collaborators Cannot Log Time to Tickets

Closed

JSDCLOUD-1584 Allow SD Collaborators to work on an issue

Closed

JSDCLOUD-1641 Allow use of Tempo timesheets in Service Desk without Agent access

Closed

JSDCLOUD-2200 As a Service Desk Collaborator I would like to be able to log my worked hours on JSD requests

Closed

is related to

JSDSERVER-1240 Service Desk collaborators should be able to log work

Gathering Interest

mentioned in: Page Loading...; Page Loading...; Page Loading...

relates to: IPI-539 Loading...

(1 is related to, 3 mentioned in, 1 relates to)

Activity

People

Assignee:: Jonathan Harrison

Reporter:: Alexandre H

Votes:: 242 Vote for this issue

Watchers:: 151 Start watching this issue

Dates

Created:: 05/Dec/2014 3:45 PM

Updated:: 11 hours ago