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  1. Jira Service Management Cloud
  2. JSDCLOUD-1641

Allow use of Tempo timesheets in Service Desk without Agent access

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The Tempo timesheets plugin is really good and would be ideal for us, if only I didn't need to make my developers into Agents in order to use it on projects with a service desk.

      I have had to disable the plugin now unfortunately as I would not want my development team to have Agent access and I need a solution that allows the time for both my Help Desk team and my development team to log time.

      Suggestion - to enable the use of work logs for service desk contributors.

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          duplicates

          Suggestion - JSDCLOUD-1240 Service Desk collaborators should be able to log work

          • Reviewing
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1641 Service Desk overrides Tempo (and other addons) custom permissions

          • Highest - Our top priority issues
          • Closed

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              Unassigned Unassigned
              f693c45898b4 McCann Birmingham
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