• Type: Bug
• Resolution: Fixed
• Priority: Highest
• Fix Version/s: 3.9.6, 3.11.1
• Affects Version/s: 3.6.0, 3.7.0, 3.8.1, 3.9.0, 3.10.0
• Component/s: API and Integrations
• Labels:

  • cqt

1. 

   PermissionHelper_SD310.png

   119 kB

   15/Feb/2018 10:29 AM

[JSDSERVER-1641] Service Desk overrides Tempo (and other addons) custom permissions

Collapse comment: Mirko Schäfer (Seibert Solutions) added a comment - 14/Feb/2022 10:10 AM, Edited by Mirko Schäfer (Seibert Solutions) - 14/Feb/2022 10:11 AM

Mirko Schäfer (Seibert Solutions) added a comment - 14/Feb/2022 10:10 AM - edited

I know this is an old issue but today I recognised an issue which is directy related to this one:

 

We have a customer Jira server instance with only Jira service desk projects (no software projects) and TEMPO timesheets.

The customer wants to give collaborators the possibility to create the time logging reports (view all worklog permission). The permission helper shows that a user has this permission but the TEMPO menu entry is not present for him.

I had to create a Jira software project first. After this step and giving the permission to view all worklogs for that user in this new project, the TEMPO menu entry is present and he can create reports.

 

It should not be necessary to create a Jira software project.

Expand comment: Mirko Schäfer (Seibert Solutions) added a comment - 14/Feb/2022 10:10 AM, Edited by Mirko Schäfer (Seibert Solutions) - 14/Feb/2022 10:11 AM

Mirko Schäfer (Seibert Solutions) added a comment - 14/Feb/2022 10:10 AM - edited I know this is an old issue but today I recognised an issue which is directy related to this one:   We have a customer Jira server instance with only Jira service desk projects (no software projects) and TEMPO timesheets. The customer wants to give collaborators the possibility to create the time logging reports (view all worklog permission). The permission helper shows that a user has this permission but the TEMPO menu entry is not present for him. I had to create a Jira software project first. After this step and giving the permission to view all worklogs for that user in this new project, the TEMPO menu entry is present and he can create reports.   It should not be necessary to create a Jira software project.

set-jac-bot made changes - 22/May/2020 8:10 AM

Fixed in Enterprise Release/s

New: [Download 3.9|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]

Owen made changes - 27/Mar/2019 5:47 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2631757 ]	New: JAC Bug Workflow v3 [ 3126329 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Owen made changes - 24/Oct/2018 5:23 AM

Symptom Severity

Original: Minor [ 14432 ]

New: Severity 3 - Minor [ 15832 ]

moofoo (Inactive) made changes - 08/May/2018 11:31 PM

Fix Version/s		New: 3.9.6 [ 79895 ]
Fix Version/s	Original: 3.9.5 [ 78518 ]
Priority		New: Highest [ 1 ]

Lachlan G (Inactive) made changes - 25/Apr/2018 11:37 PM

Resolution		New: Fixed [ 1 ]
Status	Original: Awaiting Release [ 11372 ]	New: Done [ 10044 ]

SET Analytics Bot made changes - 28/Mar/2018 11:54 PM

UIS

New: 1

Sergey Zaporozhtsev (Inactive) made changes - 14/Mar/2018 10:46 PM

Status

Original: In Progress [ 3 ]

New: Awaiting Release [ 11372 ]

Sergey Zaporozhtsev (Inactive) made changes - 14/Mar/2018 10:46 PM

Assignee		New: Sergey Zaporozhtsev [ szaporozhtsev ]
Status	Original: To Do [ 10071 ]	New: In Progress [ 3 ]

Sergey Zaporozhtsev (Inactive) made changes - 14/Mar/2018 10:46 PM

Resolution	Original: Fixed [ 1 ]
Status	Original: Closed [ 6 ]	New: To Do [ 10071 ]

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