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  1. Jira Service Management Cloud
  2. JSDCLOUD-1584

Allow SD Collaborators to work on an issue

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      would like the ability to allow collaborators to work on issues (log time). When we need to engage a developer (non agent) in an issue, it is very awkward to open a separate issue in a different project just for the collaborator to log time. Often, it may simply require research and no development.

      We can live with the other restrictions forced on collaborators, but this would be greatly helpful and not harmful to the JIRA SD licensing scheme.

              Unassigned Unassigned
              e80311be6f26 Jeff White
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