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  1. Jira Service Management Cloud
  2. JSDCLOUD-1240

Service Desk collaborators should be able to log work

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hello,

      Considering the business definition you give of Collaborators, they are likely to be employee not dealing with issues but sometimes working on it.

      As stated in JSD-803, it is a common business practice to track (and bill eventually) the global time spent on a issue by all stakeholders. Restriction on Work Log does not make sense, I suggest it is removed.

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            jharrison2@atlassian.com Jonathan Harrison
            e25b4c61f998 Alexandre H
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