Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-1240

Service Desk collaborators should be able to log work

XMLWordPrintable

    • 39
    • 32

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hello,

      Considering the business definition you give of Collaborators, they are likely to be employee not dealing with issues but sometimes working on it.

      As stated in JSD-803, it is a common business practice to track (and bill eventually) the global time spent on a issue by all stakeholders. Restriction on Work Log does not make sense, I suggest it is removed.

        1. ss1.png
          ss1.png
          85 kB

              jharrison2@atlassian.com Jonathan Harrison
              e25b4c61f998 Alexandre H
              Votes:
              282 Vote for this issue
              Watchers:
              159 Start watching this issue

                Created:
                Updated: