[JSDCLOUD-93] Allow Editing of Fields through the Service Desk Request - Create and track feature requests for Atlassian products.

XML

Word

Printable

Details

Type: Suggestion
Status: Gathering Interest (View Workflow)
Resolution: Unresolved
Component/s: Customer Portal - Requests, Permissions & Roles - Agents, Core & Software Users, Permissions & Roles - Customers
Labels:

UIS:
180
Support reference count:
48
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

As a JIRA Service Desk user, I'd like to edit system and custom fields after creating the Service Desk request through the Customer Portal.

This is necessary in case a piece of information is incorrectly entered while creating it, or if any changes are needed to be made to the existing info. Otherwise, I'd need to go to the JIRA issue to modify it (as an agent).

Attachments

Issue Links

duplicates

JSDCLOUD-7892 Editable Fields from the Help Center

Closed

is duplicated by

JSDCLOUD-172 Allow user to edit fields using the Customer Portal

Closed

JSDCLOUD-2368 Edit issue details in customer portal

Gathering Interest

is related to

JSDSERVER-93 Allow Editing of Fields through the Service Desk Request

Gathering Interest

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(7 mentioned in)

Activity

People

Assignee:: Sushant Koshy

Reporter:: Matheus Fernandes

Votes:: 370 Vote for this issue

Watchers:: 205 Start watching this issue

Dates

Created:: 22/Oct/2013 6:12 PM

Updated:: 5 days ago 2:10 AM