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  1. Jira Service Management Cloud
  2. JSDCLOUD-4011

As an Agent, I would like to allow some fields to be editable by customers who created/participated a ticket


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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Today, Service Desk Customers do not have the ability to edit an issue once it's created. There are times when the creator or the participants (Service Desk Customers) want to edit the Summary, Description, Priority or etc but they couldn't.

      Suggested Solution

      Allow fields to be configurable to be editable by the creator or the participants (Service Desk Customers)

      • Summary
      • Description
      • Priority
      • Link issue (Suggestion should be disabled due to security reason)

            Unassigned Unassigned
            a.demesquita Ryan Debattista
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