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  1. Jira Service Management Cloud
  2. JSDCLOUD-4011

As an Agent, I would like to allow some fields to be editable by customers who created/participated a ticket

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Today, Service Desk Customers do not have the ability to edit an issue once it's created. There are times when the creator or the participants (Service Desk Customers) want to edit the Summary, Description, Priority or etc but they couldn't.

      Suggested Solution

      Allow fields to be configurable to be editable by the creator or the participants (Service Desk Customers)

      • Summary
      • Description
      • Priority
      • Link issue (Suggestion should be disabled due to security reason)

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-93 Allow Editing of Fields through the Service Desk Request

          • Reviewing
          is related to

          Suggestion - JSDSERVER-4011 As an Agent, I would like to allow some fields to be editable by customers who created/participated a ticket

          • Closed
          relates to

          Suggestion - JSDCLOUD-1303 As a Service Desk Administrator, I would like to be able to give my customers the ability to edit their ticket priority

          • Closed

          Suggestion - JSDCLOUD-4544 How can I make the "Summary" field editable for customers?

          • Closed

          Activity

            People

              Unassigned Unassigned
              a.demesquita Ryan Debattista
              Votes:
              7 Vote for this issue
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              12 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: