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Suggestion
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Resolution: Low Engagement
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None
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None
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1
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
Today, Service Desk Customers do not have the ability to edit an issue once it's created. There are times when the creator or the participants (Service Desk Customers) want to edit the Summary, Description, Priority or etc but they couldn't.
Suggested Solution
Allow fields to be configurable to be editable by the creator or the participants (Service Desk Customers)
- Summary
- Description
- Priority
- Link issue (Suggestion should be disabled due to security reason)
- relates to
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- Closed
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- Closed
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- Closed
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-4011] As an Agent, I would like to allow some fields to be editable by customers who created/participated a ticket
| Resolution | New: Low Engagement [ 10300 ] | |
| Status | Original: Gathering Interest [ 11772 ] | New: Closed [ 6 ] |
| Workflow | Original: JAC Suggestion Workflow [ 3011971 ] | New: JAC Suggestion Workflow 3 [ 3649523 ] |
| Workflow | Original: Confluence Workflow - Public Facing v4 [ 2665589 ] | New: JAC Suggestion Workflow [ 3011971 ] |
| Support reference count | New: 1 |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2323833 ] | New: Confluence Workflow - Public Facing v4 [ 2665589 ] |
| Status | Original: Open [ 1 ] | New: Gathering Interest [ 11772 ] |
| Workflow | Original: JSD Suggestion Workflow [ 2052473 ] | New: JSD Suggestion Workflow - TEMP [ 2323833 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2047723 ] | New: JSD Suggestion Workflow [ 2052473 ] |
| Workflow | Original: JSD Suggestion Workflow [ 1426231 ] | New: JSD Suggestion Workflow - TEMP [ 2047723 ] |
| Description |
Original:
h3. Problem Definition
Today, Service Desk Customers do not have the ability to edit an issue once it's created. There are times when the creator or the participants (Service Desk Customers) want to edit the Summary, Description, Priority or etc but they couldn't. h3. Suggested Solution Allow fields to be configurable to be editable by the creator or the participants (Service Desk Customers) * Summary * Description * Priority * Link issue (Suggestion should be disabled due to security reason) |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4011]. {panel} h3. Problem Definition Today, Service Desk Customers do not have the ability to edit an issue once it's created. There are times when the creator or the participants (Service Desk Customers) want to edit the Summary, Description, Priority or etc but they couldn't. h3. Suggested Solution Allow fields to be configurable to be editable by the creator or the participants (Service Desk Customers) * Summary * Description * Priority * Link issue (Suggestion should be disabled due to security reason) |
Hi,
Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.
This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).
We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.
To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.
Regards,
Charlie
Jira Service Management, Server & Data Center