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  1. Jira Service Management Data Center
  2. JSDSERVER-4011

As an Agent, I would like to allow some fields to be editable by customers who created/participated a ticket

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Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Today, Service Desk Customers do not have the ability to edit an issue once it's created. There are times when the creator or the participants (Service Desk Customers) want to edit the Summary, Description, Priority or etc but they couldn't.

      Suggested Solution

      Allow fields to be configurable to be editable by the creator or the participants (Service Desk Customers)

      • Summary
      • Description
      • Priority
      • Link issue (Suggestion should be disabled due to security reason)

      Attachments

        Issue Links

          relates to

          Suggestion - JSDCLOUD-4011 As an Agent, I would like to allow some fields to be editable by customers who created/participated a ticket

          • Closed

          Suggestion - JSDSERVER-1303 As a Service Desk Administrator, I would like to be able to give my customers the ability to edit their ticket priority

          • Closed

          Suggestion - JSDSERVER-4544 How can I make the "Summary" field editable for customers?

          • Closed

          Activity

            People

              Unassigned Unassigned
              a.demesquita Ryan Debattista
              Votes:
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              Watchers:
              8 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

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