As a Service Desk Administrator, I would like to be able to give my customers the ability to edit their ticket priority

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      When viewing a Service Desk ticket through the Customer Portal, it is not possible to edit / update the priority of the Service Desk ticket.

      Environment

      Server / Cloud

      Steps to Reproduce

      1. Edit a Request Type to add the 'Priority' field to your Service Desk Request form
      2. Create a new Service Desk ticket based on this edited Request Type
      3. View the Service Desk ticket

      Expected Results

      The 'Priority' field should at minimum allow inline editing of its value

      Actual Results

      A Service Desk Customer can only view the 'Priority' that was set originally when the ticket was opened

              Assignee:
              Unassigned
              Reporter:
              Rodolfo Romero (RC Inc.)
              Votes:
              13 Vote for this issue
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: