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Support reference count:
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

When viewing a Service Desk ticket through the Customer Portal, it is not possible to edit / update the priority of the Service Desk ticket.

Server / Cloud

Edit a Request Type to add the 'Priority' field to your Service Desk Request form
Create a new Service Desk ticket based on this edited Request Type
View the Service Desk ticket

The 'Priority' field should at minimum allow inline editing of its value

A Service Desk Customer can only view the 'Priority' that was set originally when the ticket was opened

duplicates

JSDCLOUD-4424 Allow customers to edit the priority of an existing issue

is related to

JSDCLOUD-1893 To Have An Option For SD Admins to Allow SD Customers To Set Priority Of Tickets

JSDCLOUD-4011 As an Agent, I would like to allow some fields to be editable by customers who created/participated a ticket

JSDSERVER-1303 As a Service Desk Administrator, I would like to be able to give my customers the ability to edit their ticket priority