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  1. Jira Service Management Cloud
  2. JSDCLOUD-1303

As a Service Desk Administrator, I would like to be able to give my customers the ability to edit their ticket priority


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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.


      When viewing a Service Desk ticket through the Customer Portal, it is not possible to edit / update the priority of the Service Desk ticket.


      Server / Cloud

      Steps to Reproduce

      1. Edit a Request Type to add the 'Priority' field to your Service Desk Request form
      2. Create a new Service Desk ticket based on this edited Request Type
      3. View the Service Desk ticket

      Expected Results

      The 'Priority' field should at minimum allow inline editing of its value

      Actual Results

      A Service Desk Customer can only view the 'Priority' that was set originally when the ticket was opened

            Unassigned Unassigned
            6e107d394ed3 Rodolfo
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