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  1. Jira Service Management Cloud
  2. JSDCLOUD-1893

To Have An Option For SD Admins to Allow SD Customers To Set Priority Of Tickets

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      It is not possible for Service Desk customers to set priority of ticket when they are creating issues in Service Desk portal.
      It would be useful if there is an option for Service Desk admins to enable or disable such option to allow customers to set their tickets priority or in some cases, admins might not want customers to know if they have reduced the priority. So admins can disable that option, therefore customers can't set the priority of the ticket.

              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
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