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  1. Jira Service Management Cloud
  2. JSDCLOUD-1893

To Have An Option For SD Admins to Allow SD Customers To Set Priority Of Tickets

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      It is not possible for Service Desk customers to set priority of ticket when they are creating issues in Service Desk portal.
      It would be useful if there is an option for Service Desk admins to enable or disable such option to allow customers to set their tickets priority or in some cases, admins might not want customers to know if they have reduced the priority. So admins can disable that option, therefore customers can't set the priority of the ticket.

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          duplicates

          Suggestion - JSDCLOUD-4424 Allow customers to edit the priority of an existing issue

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-1893 To Have An Option For SD Admins to Allow SD Customers To Set Priority Of Tickets

          • Closed
          relates to

          Suggestion - JSDCLOUD-1303 As a Service Desk Administrator, I would like to be able to give my customers the ability to edit their ticket priority

          • Closed

          Suggestion - JSDCLOUD-2426 Display the priority of the ticket on the ticket list in the Customer Portal.

          • Closed

          Suggestion - JSDCLOUD-2501 Allow certain priorities to be hidden based on customer in Service Desk

          • Closed

          Suggestion - JSDCLOUD-4424 Allow customers to edit the priority of an existing issue

          • Gathering Interest

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              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: