Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1893

To Have An Option For SD Admins to Allow SD Customers To Set Priority Of Tickets

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It is not possible for Service Desk customers to set priority of ticket when they are creating issues in Service Desk portal.
      It would be useful if there is an option for Service Desk admins to enable or disable such option to allow customers to set their tickets priority or in some cases, admins might not want customers to know if they have reduced the priority. So admins can disable that option, therefore customers can't set the priority of the ticket.

      Attachments

        Issue Links

          relates to

          Suggestion - JSDCLOUD-1893 To Have An Option For SD Admins to Allow SD Customers To Set Priority Of Tickets

          • Closed

          Suggestion - JSDSERVER-1303 As a Service Desk Administrator, I would like to be able to give my customers the ability to edit their ticket priority

          • Closed

          Suggestion - JSDSERVER-2426 Display the priority of the ticket on the ticket list in the Customer Portal.

          • Closed

          Suggestion - JSDSERVER-2501 Allow certain priorities to be hidden based on customer in Service Desk

          • Closed

          Suggestion - JSDSERVER-4424 Allow customers to edit the priority of an existing issue

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
              Votes:
              3 Vote for this issue
              Watchers:
              1 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync