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  1. Jira Service Management Data Center
  2. JSDSERVER-1893

To Have An Option For SD Admins to Allow SD Customers To Set Priority Of Tickets

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
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    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It is not possible for Service Desk customers to set priority of ticket when they are creating issues in Service Desk portal.
      It would be useful if there is an option for Service Desk admins to enable or disable such option to allow customers to set their tickets priority or in some cases, admins might not want customers to know if they have reduced the priority. So admins can disable that option, therefore customers can't set the priority of the ticket.

          Form Name

            [JSDSERVER-1893] To Have An Option For SD Admins to Allow SD Customers To Set Priority Of Tickets

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012162 ] New: JAC Suggestion Workflow 3 [ 3647213 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663531 ] New: JAC Suggestion Workflow [ 3012162 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2321593 ] New: Confluence Workflow - Public Facing v4 [ 2663531 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051981 ] New: JSD Suggestion Workflow - TEMP [ 2321593 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047385 ] New: JSD Suggestion Workflow [ 2051981 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279264 ] New: JSD Suggestion Workflow - TEMP [ 2047385 ]
            jonah (Inactive) made changes -
            Description Original: It is not possible for Service Desk customers to set priority of ticket when they are creating issues in Service Desk portal.
            It would be useful if there is an option for Service Desk admins to enable or disable such option to allow customers to set their tickets priority or in some cases, admins might not want customers to know if they have reduced the priority. So admins can disable that option, therefore customers can't set the priority of the ticket.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1893].
              {panel}

            It is not possible for Service Desk customers to set priority of ticket when they are creating issues in Service Desk portal.
            It would be useful if there is an option for Service Desk admins to enable or disable such option to allow customers to set their tickets priority or in some cases, admins might not want customers to know if they have reduced the priority. So admins can disable that option, therefore customers can't set the priority of the ticket.

              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
              Votes:
              3 Vote for this issue
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: