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  1. Jira Service Management Data Center
  2. JSDSERVER-2501

Allow certain priorities to be hidden based on customer in Service Desk

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      JIRA Service Desk does not allow certain ticket priorities to be hidden from specific customers. All ticket priorities are available to all customers within JIRA Service Desk.

      Suggested Solution

      Allow JIRA Service Desk Administrators to specify which customers can see specific priorities. The use case here is that certain customers pay for different levels of service and thus the providing company wants to be able to tier their priorities based on this.

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          is related to

          Suggestion - JSDSERVER-1893 To Have An Option For SD Admins to Allow SD Customers To Set Priority Of Tickets

          • Closed
          relates to

          Suggestion - JSDCLOUD-2501 Allow certain priorities to be hidden based on customer in Service Desk

          • Closed

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              Unassigned Unassigned
              mlavender mlavender (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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