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  1. Jira Service Management Cloud
  2. JSDCLOUD-2501

Allow certain priorities to be hidden based on customer in Service Desk

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      JIRA Service Desk does not allow certain ticket priorities to be hidden from specific customers. All ticket priorities are available to all customers within JIRA Service Desk.

      Suggested Solution

      Allow JIRA Service Desk Administrators to specify which customers can see specific priorities. The use case here is that certain customers pay for different levels of service and thus the providing company wants to be able to tier their priorities based on this.

              Unassigned Unassigned
              mlavender mlavender (Inactive)
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