Hi,

Any progress.. We are in dire need to see this function to cater business request.

Regards,

Faizan

Hi everyone,

We recognise this as a important customer problem. Our current priorities are to launch Atlassian Analytics progressively to all of our customers and we are currently live for customers on our Enterprise edition where users can email reports and set up a subscription.

We expect to roll out this functionality to all editions progressively but is not expected for the
next 6 months.

Hello Team,

This is a very basic feature every customer support tool offers for emailing reports on a schedule. I've seen this feature in couple of other service desk tools and they offer it in their subscriptions. Please expedite this so that we can start using it for our Org

thanks

This is a critical feature that is still missing - can we escalate its priority for  inclusion Please

Hi

This function should be added to the dashboard/filter. How often the report should be sent (weekly or monthly as a start)

Some managers or supervisors need to keep track via email

The system may not need to create a file but a link.

This feature is a basic requirement for any service desk user. While paid plugins do this job, service desk cloud being a paid subscription should have this basic feature from day 1.

I would love to be able to share satisfaction, open vs closed, SLA metrics, etc. reports between my team and executive staff more effectively, but currently, I can't do that unless I get someone to log into Jira manually and navigating all of the way to the reports area, or by exporting the data and transferring it manually.

Atlassian. Is there a reason that this has not been deployed yet? This is the single most requested item that I cannot provide to my own team (to know how they are doing) and to leadership (so we all know how the team is serving the company) - we would all greatly welcome the ability to simply send reports out. (This was a basic function of the Service Desk we left to deploy yours!)

This is additional to a dashboard. A dashboard would probably work for my team of technicians who are in Jira every hour of their workday, but it just doesn't work for me as their leader or for other leaders who are asking for ticket closure rates, SLA breaches and such.  Please convey this need that I suspect all of your customers would quickly utilize.

This would be a welcome addition.

Hi everyone,

I'm Jason, one of the Product Managers on Jira Service Management. We are currently reviewing all tickets regarding reporting functionality as we build a long-term strategy on reporting capabilities. I'd love to discuss your reporting needs and what we can do to make the holistic experience better. Please reach out to me at jdcruz@atlassian.com.

Cheers,
Jason and the Jira Service Management Team

This is an excellent feature to have. Does anybody ever update ?

is this feature available now?

we want that Jira service desk tool has ability to send service desk report which is required by every organization, currently all organization are depend on mail communication, i think it should be the best feature for service desk.

@alejandro8

Atlassian is famous for having old issues open for a very long time. There are some issues that hasn't been resolved for over 10 years.

do you have this opened from 25/Sep/2014 ???? and it's not yet resolved?

seriously??

We have to report our activity monthly. It would be great feature to have the reports auto generated and mailed to us every month.

I aggre- I also would like reports to be auto generated and sent out via email

We have recently adopted JIRA Service Desk for tracking application support issue. One of the reasons for selecting this tool was its powerful reports. We have created a handful of reports for agents and senior management. We would like to email these reports to management and support teams periodically weekly, monthly, quarterly or yearly.

I have found some great work done my market place plugins to automate the excel generation. The purpose of JIRA Service Desk reports is then defeated if we have to create excel templates and configure the automation. It would also will be risk to use multiple plugins to get just once feature and create a blocker when upgrading JIRA becomes problems with one of these plugins. If we have this feature provided in JIRA Service Desk out of the box then we assume the compatibility with JIRA will not be issue when we upgrade.

We have to report our activity weekly to management. The ability to email reports would be awesome!

Use the Excel Automation Plugin to generate Excel reports from JIRA data periodically and to email those (or save to files).

How does it work? When the automation action is triggered by a CRON expression (flexible scheduling), it will render an Excel spreadsheet via the Better Excel Plugin. It supports exporting every sort of JIRA data, and since version 1.1.0 it also supports JIRA Service Desk fields (SLA, request participants, etc.). Not only you can export the data, but you can apply all Excel features on those, like formulas, functions, charts, pivot tables, etc.

See the add-on's manual for more details.