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Suggestion
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Resolution: Unresolved
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42
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23
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Hi folks,
This feature will be available as part of our Atlassian Analytics offering. It is currently in early access for enterprise edition customers. To try it out please visit https://www.atlassian.com/blog/announcements/atlassian-analytics
Cheers,
Jason and the Jira Service Management Team
As a service desk administrator or leader of a service desk team, I would like the ability to receive service desk reports via email or share them with others via email. The ability to schedule these email reports is desired.
As a manager of multiple service desk teams, I would like to see these emails to contain reports from multiple service desks.
Use Case Example:
I am the manager of a service desk and would like to receive a periodic (daily, weekly, monthly) email containing some of the reports in JIRA Service Desk.
- I would also like to be able to send these reports to my service desk agents
- is duplicated by
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JSDCLOUD-1032 Email weekly summary of reports
- Closed
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JSDCLOUD-9695 Ability to automate the export of JSM reports
- Gathering Interest
- is related to
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JSDCLOUD-4302 Allow for JSD Customer account manager to receive a report of issues raised by their organization
- Gathering Interest
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JSDSERVER-858 Ability to email Jira Service Management reports
- Gathering Interest
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JSDCLOUD-148 Export Report Graph and Data to PDF and Excel
- Future Consideration
- relates to
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JSDCLOUD-1031 Option to deactivate confirmation notification while all other notifications are enabled.
- Closed