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  1. Jira Service Management Cloud
  2. JSDCLOUD-858

Ability to email JIRA Service Desk reports

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hi folks,

      This feature will be available as part of our Atlassian Analytics offering. It is currently in early access for enterprise edition customers. To try it out please visit https://www.atlassian.com/blog/announcements/atlassian-analytics

      Cheers,
      Jason and the Jira Service Management Team

      As a service desk administrator or leader of a service desk team, I would like the ability to receive service desk reports via email or share them with others via email. The ability to schedule these email reports is desired.

      As a manager of multiple service desk teams, I would like to see these emails to contain reports from multiple service desks.

      Use Case Example:

      I am the manager of a service desk and would like to receive a periodic (daily, weekly, monthly) email containing some of the reports in JIRA Service Desk.

      • I would also like to be able to send these reports to my service desk agents

              8a3861d8a88c Manas Shukla
              tevans Tim Evans (Inactive)
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                Created:
                Updated: