Loading...

XML

Word

Printable

Details

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Reports
Labels:

UIS:
9
Support reference count:
15
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

As a service desk administrator or leader of a service desk team, I would like the ability to receive service desk reports via email or share them with others via email. The ability to schedule these email reports is desired.

As a manager of multiple service desk teams, I would like to see these emails to contain reports from multiple service desks.

Use Case Example:

I am the manager of a service desk and would like to receive a periodic (daily, weekly, monthly) email containing some of the reports in Jira Service Desk.

I would also like to be able to send these reports to my service desk agents

Attachments

Issue Links

is related to

JSDSERVER-148 Export Report Graph and Data to PDF and Excel

Gathering Interest

JSDSERVER-4302 Allow for JSD Customer account manager to receive a report of issues raised by their organization

Gathering Interest

relates to

JSDSERVER-1031 Option to deactivate confirmation notification while all other notifications are enabled.

Closed

JSDCLOUD-858 Ability to email JIRA Service Desk reports

Future Consideration

mentioned in: Page Loading...; Page Loading...

(1 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: Tim Evans (Inactive)

Votes:: 200 Vote for this issue

Watchers:: 98 Start watching this issue

Dates

Created:: 25/Sep/2014 4:05 AM

Updated:: 05/Apr/2024 2:50 AM

Ability to email Jira Service Management reports