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  1. Jira Service Management Data Center
  2. JSDSERVER-4302

Allow for JSD Customer account manager to receive a report of issues raised by their organization

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Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Customer Organisation
    • None
    • 0
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      If the manager of an organization also only has JSD customer access (and after JSD-270 has been implemented), they would like to receive a report of issues that were generated by their organization.

      Suggested Solution

      This could be familiar to the JQL subscribed filters in JIRA, but for JSD only customers.

      Attachments

        Issue Links

          relates to

          Suggestion - JSDSERVER-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

          • Closed

          Suggestion - JSDCLOUD-4302 Allow for JSD Customer account manager to receive a report of issues raised by their organization

          • Gathering Interest

          Suggestion - JSDSERVER-858 Ability to email Jira Service Management reports

          • Gathering Interest
          mentioned in

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              Unassigned Unassigned
              smackie@atlassian.com Shannon S
              Votes:
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              8 Start watching this issue

              Dates

                Created:
                Updated:

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