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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hi folks,

      Thanks for your patience with this suggestion. We have recently released Atlassian Analytics for our enterprise edition customers which provides the ability to export charts to a PDF and data to csv / excel formats.

      We are looking to bring this functionality to all editions though this is at least 6 months away.

      Cheers,
      Jason and the Jira Service Management Team

      As of JSD 1.0, service desk reports are just displayed on the web page. The user should be given the option to export both the graph and the underlying report data. (preferably PDF, also Word, Excel where applicable)

      This became more important when I checked the DB and saw that SLA field information in the database is pretty hard to understand.

            [JSDCLOUD-148] Export Report Graph and Data to PDF and Excel

            Hi folks,

            Thanks for your patience with this suggestion. We have recently released Atlassian Analytics for our enterprise edition customers which provides the ability to export charts to a PDF and data to csv / excel formats.

            We are looking to bring this functionality to all editions though this is atleast 6 months away..

            Jason D'Cruz added a comment - Hi folks, Thanks for your patience with this suggestion. We have recently released Atlassian Analytics for our enterprise edition customers which provides the ability to export charts to a PDF and data to csv / excel formats. We are looking to bring this functionality to all editions though this is atleast 6 months away..

            Hi everyone,

            I'm Jason, one of the Product Managers on Jira Service Management. We are currently reviewing all tickets regarding reporting functionality as we build a long-term strategy on reporting capabilities. I'd love to discuss your reporting needs and what we can do to make the holistic experience better. Please reach out to me at jdcruz@atlassian.com.

            Cheers,
            Jason and the Jira Service Management Team

            Jason D'Cruz added a comment - Hi everyone, I'm Jason, one of the Product Managers on Jira Service Management. We are currently reviewing all tickets regarding reporting functionality as we build a long-term strategy on reporting capabilities. I'd love to discuss your reporting needs and what we can do to make the holistic experience better. Please reach out to me at jdcruz@atlassian.com. Cheers, Jason and the Jira Service Management Team

            Pat Ryan added a comment -

            Hi,

            We would like to use these reports for customers.   The lack of any export capability prevents that.   Do you need to buy an addon here to get this functionality?

             

            Pat

             

            Pat Ryan added a comment - Hi, We would like to use these reports for customers.   The lack of any export capability prevents that.   Do you need to buy an addon here to get this functionality?   Pat  

            Hi everyone,

            CSV export is now available for custom reports in version 3.2 for server. Here's the release notes: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-2-x-release-notes-830281732.html

            Cheers,
            Lingbo

            lingbo (Inactive) added a comment - Hi everyone, CSV export is now available for custom reports in version 3.2 for server. Here's the release notes: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-2-x-release-notes-830281732.html Cheers, Lingbo

            @Lingbo Lu

            When will this feature be added to the server installation?

            Dan Stoodley added a comment - @Lingbo Lu When will this feature be added to the server installation?

            Morgan attached what looks like an exported report, just like I need.

            how did you create that report @Morgan Knicely ?

            Claus Stilborg added a comment - Morgan attached what looks like an exported report, just like I need. how did you create that report @Morgan Knicely ?

            @Lingbo Lu

            The csv export works fine for individual days in my custom reports.
            But for the summary it does not include any data, just a list of dates

            Claus Stilborg added a comment - @Lingbo Lu The csv export works fine for individual days in my custom reports. But for the summary it does not include any data, just a list of dates

            Hi everyone,
            A quick update that we recently released the capability of exporting data to CSV for custom reports in Cloud.

            Cheers,
            Lingbo

            lingbo (Inactive) added a comment - Hi everyone, A quick update that we recently released the capability of exporting data to CSV for custom reports in Cloud. Cheers, Lingbo

            I would settle for just being able to print the report. At present screen capture, cut it with paint, insert into document.
            Any better suggestions?

            Brian White added a comment - I would settle for just being able to print the report. At present screen capture, cut it with paint, insert into document. Any better suggestions?

            We have clients that need to send reports to the companies where the Customers work - to show the SLA's are being met. Usually on a monthly basis, but it would be great to be able to have the reports exportable as requested above. Thank you!

            Fringe Technology added a comment - We have clients that need to send reports to the companies where the Customers work - to show the SLA's are being met. Usually on a monthly basis, but it would be great to be able to have the reports exportable as requested above. Thank you!

              a625e3bf0ea9 Rishabh Bansal
              0fc80be2b556 Emre Toptancı [OBSS]
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                Created:
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