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  1. Jira Service Management Cloud
  2. JSDCLOUD-829

Adding Comments - more comment visibility options instead of just being restricted to 2 options

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update from 19th September, 2022

      Hi all, 

      Thanks for your interest here. This is not something that we will review later but don't have the resources to solve in the short- to medium-term. 

      I'll provide updates every three to six months to keep you posted. 

      Sorry we can't do this right now, other initiatives have taken priority. 

       

      Best regards,

       

      Jehan Gonsalkorale

      Product Manager, Jira Service Management

      Hi,

      I would still like to be able to select from a drop down to hide a comment based on Project Roles with or without JSD being enabled. Only having two options (Internal, Customer) is not enough.

      Thanks
      Darren

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        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-2341 Allow Internal Comments to be Restricted

          • Closed

          Suggestion - JSDCLOUD-2346 As an admin , allow to set default "Comment Viewable by" in project level

          • Closed

          Suggestion - JSDCLOUD-2943 Ability to decide the comment security per Service Desk project

          • Closed
          is related to

          Suggestion - JSDCLOUD-2078 As an Admin I'd like to restrict the issue comments from other SD users

          • Closed

          Suggestion - JSDCLOUD-2346 As an admin , allow to set default "Comment Viewable by" in project level

          • Closed

          Suggestion - JSDCLOUD-2943 Ability to decide the comment security per Service Desk project

          • Closed

          Suggestion - JSDSERVER-829 Adding Comments - more comment visiblity options instead of just being restricted to 2 options

          • Future Consideration
          relates to

          Suggestion - JSDCLOUD-3392 Restrict internal comments to only users listed in project roles

          • Future Consideration
          causes

          JST-353229 Loading...

          mentioned in

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            People

              rcrossman@atlassian.com Rachel Crossman
              4a5ad1aa092a Darren Pegg
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              Dates

                Created:
                Updated: