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  1. Jira Service Management Cloud
  2. JSDCLOUD-5691

Ability to configure satisfaction surveys to only be sent out some of the time.

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    Description

      Problem Definition

      As a Service Desk administrator, I would like to configure satisfaction surveys to only be sent out some of the time. We expect a very high volume of requests to be opened and do not want a survey to be sent out for all of them.

      Suggested Solution

      Allow the survey sending rate to be configurable.
      Additionally, have the ability to disable the satisfaction survey for certain resolutions. E.g: "Canceled", "Declined".

      Attachments

        Issue Links

          is cloned from

          Suggestion - JSDSERVER-5192 As a Service Desk administrator I would like to configure satisfaction surveys to only be sent out some of the time.

          • Gathering Interest
          is duplicated by

          Suggestion - JSDCLOUD-6267 Limit frequency of satisfaction surveys

          • Closed
          is related to

          Suggestion - JSDCLOUD-10052 Allow customers to opt-out of receiving CSAT survey email notifications

          • Gathering Interest

          Suggestion - JSDSERVER-4686 Allow Customization of Service Desk survey trigger

          • Gathering Interest
          relates to

          Suggestion - JSDSERVER-5051 Send CSAT based on resolution

          • Gathering Interest

          Activity

            People

              a620038e6229 Jehan Gonsalkorale
              rstadler@atlassian.com Russell Stadler (Inactive)
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              Dates

                Created:
                Updated: