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  1. Jira Service Management Data Center
  2. JSDSERVER-5051

Send CSAT based on resolution

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Details

    • Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      Problem Definition:

      You cannot configure when to send customer satisfaction surveys. So if something is closed due to something like won't fix or duplicate, a survey is still sent out.

      Suggested Solution

      Allow users to set which resolutions send out surveys.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDCLOUD-5691 Ability to configure satisfaction surveys to only be sent out some of the time.

          • Gathering Interest

          Suggestion - JSDSERVER-4686 Allow Customization of Service Desk survey trigger

          • Gathering Interest

          Suggestion - JSDSERVER-5192 As a Service Desk administrator I would like to configure satisfaction surveys to only be sent out some of the time.

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              alevinson Aaron
              Votes:
              20 Vote for this issue
              Watchers:
              11 Start watching this issue

              Dates

                Created:
                Updated:

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