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  1. Jira Service Management Data Center
  2. JSDSERVER-4686

Allow Customization of Service Desk survey trigger

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Usage Summary

      When a JIRA Admin wants to trigger the Satisfaction survey to be sent out on specific issue types, there is no way to customize and set this up as JIRA allows you to only enable or disable it.

      Usage Scenario

      If a company has multiple request types that require very different usage scenarios(bug report vs request time off) and different target customers(bug report is meant for customers mainly while request time off is meant for their employees).

      Should both of these happen to be in the same service desk project, once the satisfaction survey is enabled, there is no way for them to specify when a survey should be sent based on request type.

      Feature Request

      Improve the functionality of the satisfaction survey to allow users to specify which request types should trigger it.

      Workaround

      In the mean time, we would suggest having different projects for request types you want surveys to be sent for when the issue is closed and those that you do not want to have a notification sent for.

            [JSDSERVER-4686] Allow Customization of Service Desk survey trigger

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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 980962 ]
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              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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                Created:
                Updated: