Usage Summary

When a JIRA Admin wants to trigger the Satisfaction survey to be sent out on specific issue types, there is no way to customize and set this up as JIRA allows you to only enable or disable it.

Usage Scenario

If a company has multiple request types that require very different usage scenarios(bug report vs request time off) and different target customers(bug report is meant for customers mainly while request time off is meant for their employees).

Should both of these happen to be in the same service desk project, once the satisfaction survey is enabled, there is no way for them to specify when a survey should be sent based on request type.

Feature Request

Improve the functionality of the satisfaction survey to allow users to specify which request types should trigger it.

Workaround

In the mean time, we would suggest having different projects for request types you want surveys to be sent for when the issue is closed and those that you do not want to have a notification sent for.