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  1. Jira Service Management Data Center
  2. JSDSERVER-5192

As a Service Desk administrator I would like to configure satisfaction surveys to only be sent out some of the time.

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    Description

      Problem Definition

      As a Service Desk administrator I would like to configure satisfaction surveys to only be sent out some of the time. We expect a very high volume of requests to be opened and do not want a survey to be sent out for all of them.

      Suggested Solution

      Allow the survey sending rate to be configurable.

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        Issue Links

          is related to

          Suggestion - JSDSERVER-4686 Allow Customization of Service Desk survey trigger

          • Gathering Interest
          relates to

          Suggestion - JSDSERVER-5051 Send CSAT based on resolution

          • Gathering Interest
          was cloned as

          Suggestion - JSDCLOUD-5691 Ability to configure satisfaction surveys to only be sent out some of the time.

          • Gathering Interest

          Activity

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              Unassigned Unassigned
              rstadler@atlassian.com Russell Stadler (Inactive)
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              Dates

                Created:
                Updated:

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