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Suggestion
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Resolution: Unresolved
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None
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3
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6
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Problem Definition
As a Service Desk administrator I would like to configure satisfaction surveys to only be sent out some of the time. We expect a very high volume of requests to be opened and do not want a survey to be sent out for all of them.
Suggested Solution
Allow the survey sending rate to be configurable.
- is related to
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JSDSERVER-4686 Allow Customization of Service Desk survey trigger
- Gathering Interest
- relates to
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JSDSERVER-5051 Send CSAT based on resolution
- Gathering Interest
- was cloned as
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JSDCLOUD-5691 Ability to configure satisfaction surveys to only be sent out some of the time.
- Gathering Interest
- links to
Form Name |
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[JSDSERVER-5192] As a Service Desk administrator I would like to configure satisfaction surveys to only be sent out some of the time.
UIS | Original: 4 | New: 3 |
Support reference count | Original: 1 | New: 6 |
UIS | Original: 3 | New: 4 |
UIS | Original: 4 | New: 3 |
Labels | New: ril |
Remote Link | New: This issue links to "Internal ticket (Web Link)" [ 976762 ] |
UIS | Original: 3 | New: 4 |
UIS | Original: 4 | New: 3 |
UIS | Original: 9 | New: 4 |
UIS | Original: 4 | New: 9 |