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  1. Jira Service Management Cloud
  2. JSDCLOUD-6267

Limit frequency of satisfaction surveys

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of JSDCLOUD-5691 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Lucas Silva
      Jira Service Management Cloud team

      Problem Definition

      It is currently not possible to alter the frequency with which satisfaction surveys are sent out. Currently, they are sent every time an issue is resolved.

      Suggested Solution

      It would great if you would add a limiter to satisfaction surveys. For an internal company, it is overkill to send after every ticket and I've found that they just begin to ignore them.

      Being able to limit to x% of total tickets, or specific % per user (only receive survey on every 3rd ticket, etc.) would be beneficial.

      Workaround

      No workaround

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-5691 Ability to configure satisfaction surveys to only be sent out some of the time.

          • Gathering Interest

          Activity

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              Unassigned Unassigned
              dmark@atlassian.com Danny (Inactive)
              Votes:
              22 Vote for this issue
              Watchers:
              14 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: