Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-4346

Allow customers to change their own email address

    XMLWordPrintable

Details

    • 3
    • 17
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      In JIRA Service Desk, Customer Portal only accounts do not have the option to change their email address at domain/servicedesk/customer/user/profile

      Suggested Solution

      • If it's permitted for anyone from any domain to sign up as a customer, then they should be provided an option to change their email from that page.
      • Alternatively, if the domain is restricted, then they should still be able to change their email but have to enter an email that contains the same domain.

      Workaround

      • Administrator can change their email via User Management. This is not applicable for Cloud Instances with Atlassian Account enabled.

      Attachments

        Issue Links

          Activity

            People

              7ad1551c39c0 Benjamin Paton
              smackie@atlassian.com Shannon
              Votes:
              36 Vote for this issue
              Watchers:
              34 Start watching this issue

              Dates

                Created:
                Updated: