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Suggestion
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Resolution: Unresolved
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None
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8
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17
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
In JIRA Service Desk, Customer Portal only accounts do not have the option to change their email address at domain/servicedesk/customer/user/profile
Suggested Solution
- If it's permitted for anyone from any domain to sign up as a customer, then they should be provided an option to change their email from that page.
- Alternatively, if the domain is restricted, then they should still be able to change their email but have to enter an email that contains the same domain.
Workaround
- Administrator can change their email via User Management. This is not applicable for Cloud Instances with Atlassian Account enabled.
- is related to
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JSDCLOUD-5830 Allow Admin to Edit the Email Address of Portal-only Accounts
- Closed
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JSDSERVER-4346 Allow customers to change their own email address
- Gathering Interest
- relates to
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JSDCLOUD-5746 Change the customer e-mail address
- Future Consideration