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  1. Jira Service Management Cloud
  2. JSDCLOUD-5746

Change the customer e-mail address

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    Details

    • UIS:
      25
    • Support reference count:
      16
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

       

      Implementation of New Features Policy

       At the moment, we can't set an ETA for this feature to be released, since there's a number of factors that determine how our product team prioritizes new features. Consider adding yourself as a watcher to be kept informed as to the state of this feature request moving forward. With that way, if our development team updates the ticket, you'll be notified via email.
      You can learn more by reading Implementation of New Features Policy.

      Product team update 21 April 2021

      Hey all, 

      Small update here. I am evaluating this request as a part of a broader Customer Management strategy. Our focus is to improve the experience of managing customers. 

      The soonest I will be able to provide an update for this issue again will be the start of the new FY (July 2021).

      In the meanwhile I might reach out for some feedback on this issue, or one of the related "managing customer email address" requests.

      Cheers, 

      Ben.

      Problem Definition

      There's no easy way to change the customer's email address.

      Suggested Solution

      For the Jira Service desk administrators to have the ability to change the customer's e-mail address and retain all the issues that is in progress.

      Workaround

      Try migrating the customer account to "Atlassian account":

      1. Login as a site-admin
      2. Operate migrate to Atlassian account for the portal customer account in question
      3. Optional: maybe you want to disable the product access for the account. But make sure to keep Has access on site enabled.

      With that, now the user can change the email address at https://id.atlassian.com/manage-profile/email.

      Besides, consider adding yourself as a watcher to be kept informed as to the state of this feature request moving forward. With that way, if our development team updates the ticket, you'll be notified via email.

       

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              Assignee:
              7ad1551c39c0 Benjamin Paton
              Reporter:
              24b81c5fdefd Jerome Mark Wee
              Votes:
              360 Vote for this issue
              Watchers:
              207 Start watching this issue

                Dates

                Created:
                Updated: