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  1. Jira Service Management Cloud
  2. JSDCLOUD-5746

Change the customer e-mail address

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

       

      Implementation of New Features Policy

       At the moment, we can't set an ETA for this feature to be released, since there's a number of factors that determine how our product team prioritizes new features. Consider adding yourself as a watcher to be kept informed as to the state of this feature request moving forward. With that way, if our development team updates the ticket, you'll be notified via email.
      You can learn more by reading Implementation of New Features Policy.

      Product team update 23 April 2022

      Although we understand the value of this feature, we do not have a short term timeline for its delivery. The main reason for this is there are dependent projects that need to be completed first.

      I recently published a blog looking at our customer management vision https://community.atlassian.com/t5/Jira-Service-Management-articles/Choosing-the-right-approach-to-Customer-Management-in-Jira/ba-p/1970761. I hope to be in a position to prioritise this feature in the next horizon of this vision. It is definitely amongst the top requirements for External Customers.

      I will update again at the end of the year, or if anything changes.

      Problem Definition

      There's no easy way to change the customer's email address.

      Suggested Solution

      For the Jira Service desk administrators to have the ability to change the customer's e-mail address and retain all the issues that is in progress.

      Workaround

      Try migrating the customer account to "Atlassian account":

      1. Login as a site-admin
      2. Operate migrate to Atlassian account for the portal customer account in question
      3. Optional: maybe you want to disable the product access for the account. But make sure to keep Has access on site enabled.

      With that, now the user can change the email address at https://id.atlassian.com/manage-profile/email.

      Besides, consider adding yourself as a watcher to be kept informed as to the state of this feature request moving forward. With that way, if our development team updates the ticket, you'll be notified via email.

       

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              a1217920d496 Ash Young
              24b81c5fdefd Jerome Mark Wee
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                Created:
                Updated: