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  1. Jira Service Management Cloud
  2. JSDCLOUD-4346

Allow customers to change their own email address

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      In JIRA Service Desk, Customer Portal only accounts do not have the option to change their email address at domain/servicedesk/customer/user/profile

      Suggested Solution

      • If it's permitted for anyone from any domain to sign up as a customer, then they should be provided an option to change their email from that page.
      • Alternatively, if the domain is restricted, then they should still be able to change their email but have to enter an email that contains the same domain.

      Workaround

      • Administrator can change their email via User Management. This is not applicable for Cloud Instances with Atlassian Account enabled.

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            [JSDCLOUD-4346] Allow customers to change their own email address

            Andy Brook added a comment - - edited

            No comments, ok, here's why a portal user would want to change their email:

            As we migrate for AtlassianID interactive use of our system to Portal usage only, we find Portal accounts cannot be created if there was ever an interactive user with the same email.  An ability to change the address after creation would potentially allow a workaround (also added as related comment to JSDCLOUD-5746)

            Scenario

            • create standard (non-portal, SSO) user with email user@blah.com
            • revoke access
            • remove user
            • attempt sign up as user via portal view with email user@blah.com
            • no portal account created, the sign up email is never received by user despite UI saying it has sent

            Potential workaround, not possible because of this issue

            • sign up as user via portal view with email user+test@blah.com
            • change email account to user@blah.com hopefully bypassing the problem above.

            Andy Brook added a comment - - edited No comments, ok, here's why a portal user would want to change their email: As we migrate for AtlassianID interactive use of our system to Portal usage only, we find Portal accounts cannot be created if there was  ever an interactive user with the same email.  An ability to change the address after creation would potentially allow a workaround (also added as related comment to JSDCLOUD-5746 ) Scenario create standard (non-portal, SSO) user with email  user@blah.com revoke access remove user attempt sign up as user via portal view with email  user@blah.com no portal account created, the sign up email is never received by user despite UI saying it has sent Potential workaround, not possible because of this issue sign up as user via portal view with email  user+test@blah.com change email account to  user@blah.com  hopefully bypassing the problem above.

              a1217920d496 Ash Young
              smackie@atlassian.com Shannon S
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                Created:
                Updated: