Problem Definition

In JIRA Service Desk, Customer Portal only accounts do not have the option to change their email address at domain/servicedesk/customer/user/profile

Suggested Solution

• If it's permitted for anyone from any domain to sign up as a customer, then they should be provided an option to change their email from that page.
• Alternatively, if the domain is restricted, then they should still be able to change their email but have to enter an email that contains the same domain.

Workaround

• Administrator can change their email via User Management. This is not applicable for Cloud Instances with Atlassian Account enabled.