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  1. Jira Service Management Data Center
  2. JSDSERVER-4346

Allow customers to change their own email address

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      In JIRA Service Desk, Customer Portal only accounts do not have the option to change their email address at domain/servicedesk/customer/user/profile

      Suggested Solution

      • If it's permitted for anyone from any domain to sign up as a customer, then they should be provided an option to change their email from that page.
      • Alternatively, if the domain is restricted, then they should still be able to change their email but have to enter an email that contains the same domain.

       

      Workaround

      • Administrator can change their email via User Management.

            [JSDSERVER-4346] Allow customers to change their own email address

            Amal Edirisinghe added a comment -

            we had try to find user in user management, but not list in that customer user. He is one of project customer. just have portal access. anything wrong in our side ?

            Amal Edirisinghe added a comment - we had try to find user in user management, but not list in that customer user. He is one of project customer. just have portal access. anything wrong in our side ?

              Unassigned Unassigned
              smackie@atlassian.com Shannon S
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                Created:
                Updated: