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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-4346

Allow customers to change their own email address

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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      In JIRA Service Desk, Customer Portal only accounts do not have the option to change their email address at domain/servicedesk/customer/user/profile

      Suggested Solution

      • If it's permitted for anyone from any domain to sign up as a customer, then they should be provided an option to change their email from that page.
      • Alternatively, if the domain is restricted, then they should still be able to change their email but have to enter an email that contains the same domain.

       

      Workaround

      • Administrator can change their email via User Management.

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              Unassigned Unassigned
              smackie@atlassian.com Shannon
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