Details
-
Suggestion
-
Resolution: Unresolved
-
5
-
Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
When a new issue was created in the service desk project, it will trigger a notification to the customer with the sender name from portal title instead of agent name.
And the next notification is referring the sender name which is correct:
Suggested Solution
It would be great that service desk has an ability to modify the sender name to the user desired name.
Other Notes:
*From associated duplicate ticket https://jira.atlassian.com/browse/JSDCLOUD-8624*
Raising a request on behalf of the customer should generate a notification with the "From" from the project's name and not agent's name
Attachments
Issue Links
- is duplicated by
-
JSDCLOUD-8624 Raising a request on behalf of the customer should generate a notification with the "From" from the project's name and not agent's name
- Closed
- is related to
-
JSDSERVER-3558 Ability to modify the sender address from the first notification sent by service desk project
- Closed