Raising a request on behalf of the customer should generate a notification with the "From" from the project's name and not agent's name

XMLWordPrintable

    • 1

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of JSDCLOUD-3558 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Bhaargavi Natarajan
      Jira Service Management Cloud team

      Problem

      When an agent goes to the portal to create a ticket on behalf of the customer, the Issue Created notification is sent with the "From" showing the agent who did this.

      Suggestion

      Send the notification with the project's name the same as when a customer creates a ticket in the portal.

        1. Screenshot 2019-11-18_15-22-54-540.png
          Screenshot 2019-11-18_15-22-54-540.png
          40 kB
        2. Screenshot 2019-11-18_15-26-59-127.png
          Screenshot 2019-11-18_15-26-59-127.png
          40 kB

            Assignee:
            Unassigned
            Reporter:
            Angélica Luz
            Votes:
            14 Vote for this issue
            Watchers:
            9 Start watching this issue

              Created:
              Updated:
              Resolved: