Details
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Suggestion
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Resolution: Duplicate
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1
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Description
Atlassian Update - October 2023
Hi Everyone,
Thank you for your feedback on this feature.
We are marking this issue as closed because it is a duplicate of JSDCLOUD-3558 which has received more traction. We suggest voting and watch the ticket there as the source of truth.
Thank you again for your feedback!
Bhaargavi Natarajan
Jira Service Management Cloud team
Problem
When an agent goes to the portal to create a ticket on behalf of the customer, the Issue Created notification is sent with the "From" showing the agent who did this.
Suggestion
Send the notification with the project's name the same as when a customer creates a ticket in the portal.
Attachments
Issue Links
- duplicates
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JSDCLOUD-3558 Ability to modify the sender address from the first notification sent by service desk project
- Gathering Interest