Problem Definition

When a new issue was created in the service desk project, it will trigger a notification to the customer with the sender name from portal title instead of agent name.

For example:

And the next notification is referring the sender name which is correct:

Suggested Solution

It would be great that service desk has an ability to modify the sender name to the user desired name.

Other Notes:

*From associated duplicate ticket https://jira.atlassian.com/browse/JSDCLOUD-8624*

Raising a request on behalf of the customer should generate a notification with the "From" from the project's name and not agent's name