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  1. Jira Service Management Cloud
  2. JSDCLOUD-8624

Raising a request on behalf of the customer should generate a notification with the "From" from the project's name and not agent's name

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      Description

      Problem

      When an agent goes to the portal to create a ticket on behalf of the customer, the Issue Created notification is sent with the "From" showing the agent who did this.

      Suggestion

      Send the notification with the project's name the same as when a customer creates a ticket in the portal.

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            Assignee:
            Unassigned Unassigned
            Reporter:
            adaluz Angélica Luz
            Votes:
            7 Vote for this issue
            Watchers:
            3 Start watching this issue

              Dates

              Created:
              Updated: