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  1. Jira Service Management Cloud
  2. JSDCLOUD-8624

Raising a request on behalf of the customer should generate a notification with the "From" from the project's name and not agent's name

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of JSDCLOUD-3558 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Bhaargavi Natarajan
      Jira Service Management Cloud team

      Problem

      When an agent goes to the portal to create a ticket on behalf of the customer, the Issue Created notification is sent with the "From" showing the agent who did this.

      Suggestion

      Send the notification with the project's name the same as when a customer creates a ticket in the portal.

      Attachments

        1. Screenshot 2019-11-18_15-22-54-540.png
          40 kB
          Angélica Luz
        2. Screenshot 2019-11-18_15-26-59-127.png
          40 kB
          Angélica Luz

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-3558 Ability to modify the sender address from the first notification sent by service desk project

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              adaluz Angélica Luz
              Votes:
              14 Vote for this issue
              Watchers:
              9 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: