Details
-
Suggestion
-
Resolution: Low Engagement
-
None
-
4
-
Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
When a new issue was created in the service desk project, it will trigger a notification to the customer with the sender name from portal title instead of agent name.
And the next notification is referring the sender name which is correct:
Suggested Solution
It would be great that service desk has an ability to modify the sender name to the user desired name.
Attachments
Issue Links
- relates to
-
JSDCLOUD-3558 Ability to modify the sender address from the first notification sent by service desk project
- Gathering Interest