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  1. Jira Service Management Data Center
  2. JSDSERVER-3558

Ability to modify the sender address from the first notification sent by service desk project

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    • 4
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When a new issue was created in the service desk project, it will trigger a notification to the customer with the sender name from portal title instead of agent name.

      For example:

      And the next notification is referring the sender name which is correct:

      Suggested Solution

      It would be great that service desk has an ability to modify the sender name to the user desired name.

        1. first-notification.png
          first-notification.png
          95 kB
        2. second-notification.png
          second-notification.png
          91 kB

              Unassigned Unassigned
              ckimloong John Chin (Inactive)
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                Created:
                Updated:
                Resolved: