Ability to modify the sender address from the first notification sent by service desk project

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When a new issue was created in the service desk project, it will trigger a notification to the customer with the sender name from portal title instead of agent name.

      For example:

      And the next notification is referring the sender name which is correct:

      Suggested Solution

      It would be great that service desk has an ability to modify the sender name to the user desired name.

        1. first-notification.png
          first-notification.png
          95 kB
        2. second-notification.png
          second-notification.png
          91 kB

              Assignee:
              Unassigned
              Reporter:
              John Chin (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: