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  1. Jira Service Management Cloud
  2. JSDCLOUD-1777

Customer portal/My requests does not show issue number

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hi!

      Recently I got message from our customer that in Jira SD Customer portal there is missing one important thing - issue number. In the customer portal Help Center/My requests in the list of open request they can see issue type icon, issue summary, issue status and when request has been created. It would be great if you can add issue number as our customers are mainly working with e-mail notification and some times when they are opening Customer portal to quickly find needed issue they would like to use issue number instead of Issue summary.

            [JSDCLOUD-1777] Customer portal/My requests does not show issue number

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3442733 ] New: JAC Suggestion Workflow 3 [ 3696561 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2318109 ] New: JAC Suggestion Workflow [ 3442733 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2050298 ] New: JSD Suggestion Workflow - TEMP [ 2318109 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2045499 ] New: JSD Suggestion Workflow [ 2050298 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1874704 ] New: JSD Suggestion Workflow - TEMP [ 2045499 ]
            jonah (Inactive) made changes -
            Description Original: Hi!

            Recently I got message from our customer that in Jira SD Customer portal there is missing one important thing - issue number. In the customer portal Help Center/My requests in the list of open request they can see issue type icon, issue summary, issue status and when request has been created. It would be great if you can add issue number as our customers are mainly working with e-mail notification and some times when they are opening Customer portal to quickly find needed issue they would like to use issue number instead of Issue summary.

            		 New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-1777].
              {panel}

            Hi!

            Recently I got message from our customer that in Jira SD Customer portal there is missing one important thing - issue number. In the customer portal Help Center/My requests in the list of open request they can see issue type icon, issue summary, issue status and when request has been created. It would be great if you can add issue number as our customers are mainly working with e-mail notification and some times when they are opening Customer portal to quickly find needed issue they would like to use issue number instead of Issue summary.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-1777 [ JSDSERVER-1777 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Marty made changes -
            Component/s Original: Customer Portal - My requests [ 38695 ]
            Component/s New: Customer Portal [ 26191 ]

            jean-philippe.pepin added a comment -

            Any update for Service Desk implementation ?

            jean-philippe.pepin added a comment - Any update for Service Desk implementation ?

              Unassigned Unassigned
              70d661327214 Uldis Vilks
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              11 Vote for this issue
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: