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  1. Jira Service Management Cloud
  2. JSDCLOUD-1703

Make "Request participants" custom field available to security level configuration

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      "Request participants" custom field is not available when configuring a security level. So there is no way to both enable issue security and allow request participants to view these issues.

      Documentation warns about this but offers no workaround:

      Note that enabling these settings does not bypass JIRA issue-level security. If issue-level security (e.g. restricting an issue to only be viewable by the reporter) has been applied, participants may not be able to access their requests.

       

      There is an available workaround using Automation for Jira, documented in this KB:  Setup Issue security level to work with the Request participants on JSM issues using Automation

      Attachments

        1. adv-branching.png
          33 kB
          Alejandro Scuncia
        2. adv-comparison.png
          31 kB
          Alejandro Scuncia
        3. email-automation.png
          43 kB
          Alejandro Scuncia
        4. image-2023-01-09-17-43-06-689.png
          147 kB
          Alejandro Scuncia
        5. screenshot-1.png
          147 kB
          Alejandro Scuncia
        6. Screen Shot 2020-11-23 at 17.48.45.png
          258 kB
          Charles Trilha
        7. send-email.png
          31 kB
          Alejandro Scuncia

        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-4226 As an admin, I would like to be able to configure the visibility of a request via project Issue Security

          • Closed
          is related to

          Suggestion - JSDSERVER-1703 Make "Request participants" custom field available to security level configuration

          • Gathering Interest
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1402 Added participants cannot access Issues to which they have been added

          • Low - Low priority issues
          • Closed
          links to

          Web Link Setup Issue security level to work with the Request participants on JSM issues using Automation

          mentioned in

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          Activity

            People

              rcrossman@atlassian.com Rachel Crossman
              b14dd4b8b061 Aggelos Paraskevopoulos [Cententia]
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              Dates

                Created:
                Updated: