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  1. Jira Service Management Cloud
  2. JSDCLOUD-1703

Make "Request participants" custom field available to security level configuration


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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      "Request participants" custom field is not available when configuring a security level. So there is no way to both enable issue security and allow request participants to view these issues.

      Documentation warns about this but offers no workaround:

      Note that enabling these settings does not bypass JIRA issue-level security. If issue-level security (e.g. restricting an issue to only be viewable by the reporter) has been applied, participants may not be able to access their requests.


      There is an available workaround using Automation for Jira, documented in this KB:  Setup Issue security level to work with the Request participants on JSM issues using Automation

      The workaround is to make use of Service Project Customer - Portal Access security ** group to meet this requirement:-

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            a620038e6229 Jehan Gonsalkorale
            b14dd4b8b061 Aggelos Paraskevopoulos [Relational]
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