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  1. Jira Service Management Cloud
  2. JSDCLOUD-12358

Automation - Improve Edit Issue Action to include other fields, e.g. Organisation, Resolution field or custom fields

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, there are limited options for Edit Issue action. Only the following fields can be edited during the automation:

      • Assignee
      • Linked issues
      • Priority
      • Description
      • Summary
      • Due Date

      Suggest Resolution

      The options on Edit Issue action should include all the fields configure in Screen, including Labels, Issue Security Level, Resolution, Organization, custom fields and etc.

            [JSDCLOUD-12358] Automation - Improve Edit Issue Action to include other fields, e.g. Organisation, Resolution field or custom fields

            Ryan Gill added a comment -

            We need to be able to automate the Organization field, please add this ASAP

            Ryan Gill added a comment - We need to be able to automate the Organization field, please add this ASAP

            Upvote for being able to automate the Organization field. Need to be able to assign the only existing value to the field.

            Chris Yukubousky added a comment - Upvote for being able to automate the Organization field. Need to be able to assign the only existing value to the field.

            I would also like this functionality. Actually, I am surprised that it doesn't already exist.

            Christian Jordan added a comment - I would also like this functionality. Actually, I am surprised that it doesn't already exist.

            I am seeking this behaviour as well. Required for using automation to create service desk tickets cross projects and having the original team able to see the created tickets.

            Steven Baker added a comment - I am seeking this behaviour as well. Required for using automation to create service desk tickets cross projects and having the original team able to see the created tickets.

            Hola, me gustaría funcionará la opción de añadir Organización en los campos de los issue al crearse

            Miriam Rincón added a comment - Hola, me gustaría funcionará la opción de añadir Organización en los campos de los issue al crearse

            Me gustaría que mediante automatización se pueda compartir el ticket con una organización eso me facilitaría mucho la existencia gracias.

            Pablo Llanes added a comment - Me gustaría que mediante automatización se pueda compartir el ticket con una organización eso me facilitaría mucho la existencia gracias.

            Puck van der Vossen added a comment - - edited

            1 vote for: be able to edit/set Organizations field by automation

            Puck van der Vossen added a comment - - edited 1 vote for: be able to edit/set Organizations field by automation

            Jim added a comment -

            One of our JSM projects are for an application we develop for another hardware developer client. Our client wants to be added to each Issue that their users report by an Organisation spicifically for the developer so any of a few supervisors included in this Org can follow and weigh in on the issues.

            But trying to desgn a new Automation rule in Jira SM Cloud I find no apparent way to set a specified organization for every new created issue? Is it possible or is this also something that need development and fits under this improvement suggestion?

            Jim added a comment - One of our JSM projects are for an application we develop for another hardware developer client. Our client wants to be added to each Issue that their users report by an Organisation spicifically for the developer so any of a few supervisors included in this Org can follow and weigh in on the issues. But trying to desgn a new Automation rule in Jira SM Cloud I find no apparent way to set a specified organization for every new created issue? Is it possible or is this also something that need development and fits under this improvement suggestion?

            It would be helpful to be able to automate editing of the Organizations field name assigning another custom field's value to have to be more dynamic for the  multiple projects we have.

            Darly.Cassidy added a comment - It would be helpful to be able to automate editing of the Organizations field name assigning another custom field's value to have to be more dynamic for the  multiple projects we have.

            I would like to automate assigning organization based on whether the requester's membership to that organization... meaning if a requester of a JSM ticket belongs to an organization, I want to add his/her organization to the ticket.

            Ray Martinez added a comment - I would like to automate assigning organization based on whether the requester's membership to that organization... meaning if a requester of a JSM ticket belongs to an organization, I want to add his/her organization to the ticket.

              vwong@atlassian.com vwong
              cteh Ting
              Votes:
              195 Vote for this issue
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                Created:
                Updated: