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Details

Type: Suggestion
Resolution: Duplicate
Component/s: Rule - Edit Components
Labels:
- affects-server

UIS:
3
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Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Problem Definition

Looking for more Automation functionality that can be triggered on issue updates to extend Automation capabilities.

Example A

Customer creates a ticket
Agent triage's / edit meta data
Based on their selections I want to transition the workflow to a new status.

Example B

Customer creates a ticket
Agents changes the request type
Based on the new request type, priority of this request should be automatically increased

Workaround

Using Add-Ons such as: Script Runner for JIRA or JIRA Automation Plugin
Use a Formal 'Triage' workflow transition

Attachments

Issue Links

duplicates

JSDCLOUD-12358 Automation - Improve Edit Issue Action to include other fields, e.g. Resolution field or custom fields

Gathering Interest

is duplicated by

JSDCLOUD-4461 Automation trigger on custom events

Closed

JSWCLOUD-22593 Custom event doesn't trigger a transition

Closed

is related to

JSDSERVER-2234 Automation trigger on issue updates

Gathering Interest

relates to: DEVHELP-2156 Loading...

Activity

People

Assignee:: Charlie Gavey

Reporter:: Matt Jones (Inactive)

Votes:: 50 Vote for this issue

Watchers:: 35 Start watching this issue

Dates

Created:: 20/Aug/2015 1:35 AM

Updated:: 22/Feb/2024 5:31 AM

Resolved:: 13/Nov/2022 9:11 PM

Automation trigger on issue updates (support for custom fields / custom events)