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  1. Automation for Cloud
  2. AUTO-83

Automation trigger on issue updates (support for custom fields / custom events)

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Looking for more Automation functionality that can be triggered on issue updates to extend Automation capabilities.

      Example A

      1. Customer creates a ticket
      2. Agent triage's / edit meta data
      3. Based on their selections I want to transition the workflow to a new status.

      Example B

      1. Customer creates a ticket
      2. Agents changes the request type
      3. Based on the new request type, priority of this request should be automatically increased

      Suggested Solution

      Automation rules could be triggered when an issue is updated, for added options of Automation.

      Workaround

            89403358cf11 Charlie Gavey
            majones Matt Jones (Inactive)
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              Created:
              Updated:
              Resolved: